HOW FAR IN ADVANCE SHOULD I BEGIN DRESS SHOPPING?
In order to ensure you’re not rushed with your decision-making, we recommend that you begin dress shopping 6-9 months in advance of your wedding date, purchasing 4-6 months in advance of your wedding date. This is the ideal, not the absolute.

DO I NEED AN APPOINTMENT?
Yes, our private fittings are by appointment only and are recommended for brides who are on the serious hunt & ready to purchase their custom wedding gown. Please book an appointment by filling the form on the appointments page.

HOW LONG WILL MY APPOINTMENT BE?
Our private fittings are scheduled for one hour (with a buffer built in), but rest assured that if we run over, we will happily schedule another appointment with you to make sure you're taken care of. If you live outside of Lagos state, please let us know in advance so that we can accommodate a longer time with you.

HOW MANY PEOPLE CAN I BRING TO MY APPOINTMENT?
As much as we love the idea of a party in our store, we believe that your fitting should be as intimate as possible. We want the focus to stay on you and what style and feeling YOU want to exude on your wedding day. We’ve found that sometimes too many opinions end up overwhelming the bride’s decision, and we don’t wish stressful shopping upon any of our brides. For your sake, we advise keeping your support crew under 2 and for our sake, so that we can comfortably accommodate everyone in our boutique.

DO I NEED TO BRING ANYTHING TO MY APPOINTMENT?
Aside from your beautiful self, we invite you to bring any undergarments (preferably nude!) or shoes that you’re considering wearing on your wedding day, if applicable.

WHAT IS THE START-TO-FINISH PROCESS OF MAKING A CUSTOM WEDDING DRESS ?
Your initial appointment will include a tailored, one-hour session with our stylists, where you will try on our samples gowns to determine the best silhoutte for your body type. After which we go into specific details about your wedding ceremony and personal style. You will ideally need to bring pictures and Pinterest Boards to your appointment so you can give us as much idea as to what you want your dream dress to be like, we have a vast range of bridal fabrics in-store and once you have decided on a specific design and paid a deposit, you receive your final dress sketch before production starts.

Once the gown arrives, you'll come back in for a follow up appointment to do any final tweaks and make sure the gown is fit to perfection. Please expect to attend at least 4 fittings from start to finish.

HOW LONG WILL IT TAKE FOR MY CUSTOM WEDDING GOWN TO ARRIVE?
Depending on the wedding dress style, there is a 4-6 month lead time for all custom gowns. We have some very select styles that can be made in less time, so if you're in a time crunch, send an email to info@elizabethandlacebridal.com for more info. Rush orders are available upon request, but keep in mind that fees will apply.

IS THERE A CANCELLATION POLICY FOR APPOINTMENTS?
Yes, we kindly ask that you give us at least 48 hours notice if you need to cancel or re-schedule your fitting. Since we are appointment-only, we thank you in advance for your cooperation, as we take in a very limited amount of brides a day. Under 48 hours from the appointment, the appointment fee will not be refunded.

RETURNS + EXCHANGES
We operate a no- refund policy, therefore custom wedding gowns, Sample Sale gowns, jewelry and lingerie are all final sale. Once a gown or Sample Sale gown is paid for, you are in a contractual agreement to follow through with the gown chosen. However we encourage you to come back for second and third appointments before you commit to buying your dress from us, so in that time we believe you have had plenty of opportunity to try on lots of other dresses and know you are making the right decision. We do not encourage you to make quick decisions.